Welcome to Ardingly Court Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours * and how to register, you’ll find a wealth of useful pages covering a wide range of health

issues along with links to other relevant medical organisations

Download the NHS App:

Have you got the NHS App?

24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms. 

You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.

It’s free and owned by the NHS so you know your personal data is always secure. You can find it in in Google and Apple app stores. 

Your NHS, your way. Download the NHS App.

*Team meeting/ opening times:

Every second Monday we have a team meeting between 8:30-8:45. This means that our doors open at 8:45 on these occasions (our phone lines are open as normal at 8:30).

Next meeting is 19/2/23 and then bi-weekly after this.

*Advance notice - Staff training 21/02/24 between 12:30-18:30.   

If your enquiry cannot wait please call Tel:  01273 003344  to seek further advice (this number will not be able to help on any other day/ times). If your call is a medical emergency please call 999. 

Telephone calls/ telephone service

We have installed a new telephone system to help us provide the best service possible. As part of these changes the majority of calls (in and out of the surgery are now recorded for training and monitoring purposes.

Advice re suspected case of Coronavirus (COVID 19):

*Please do not come to the surgery if you have any symptoms*

The latest information (including symptom checker, self isolation & treating symptoms, advice for high risk individuals & how to request a test) can be found https://www.nhs.uk/conditions/coronavirus-covid-19/

If you do not have access to the internet you can call 119. 

National capacity and appointment pressures:

Most GP surgeries up and down the country are currently reporting a very high level of demand, we are also finding this to be the case.  We are experiencing staff members being required to self-isolate and additional workforce pressure due increased appointment demand.  Our phone lines are also busier than usual.

We are doing everything we can to provide a safe and effective service to our patients.  We need to prioritise those most in need (such as young babies and extremely frail patients) and GPs are helping to make decisions regarding the priority of requests. You may need to wait longer than usual for an appointment or telephone call.

We ask that you are patient with us and work with reception staff so that we can find the right appointment and staff member to assist you or sign post you to the most appropriate support. 

Please be kind and respectful to all staff. 75% of GP Surgeries are experiencing daily abuse from patients please find more info here  https://www.youtube.com/watch?v=hAM3fSDq9kA

We have a zero-tolerance stance to abuse of any kind directed at any staff members (this includes verbal abuse, swearing, shouting or intimidation of any kind). You will be asked to register with another GP practice if you cannot abide to these terms.

Appointment system:

• To mitigate risks and protect both patients and health workers, all online appointments are currently only available as telephone appointments. If deemed clinically necessary, you will be seen face to face after initial telephone triage has taken place*                                                                        

• *Face to face appointments are, and have always been available at the surgery though out the pandemic. However, at present for some conditions and on day urgent appointments we will need to start with a telephone call. This is to minimalise foot fall to the surgery and the reduce the overall length of the appointment exposure time, protecting both patients and staff. This is in line with NHS Infection Control Guidance and ensures we are able to more readily support social distancing requirements within the building.

• For pre bookable appointments (not urgent on day requests) you are able to choose face to face or telephone appointment for most conditions.  These currently cannot be booked online due to the complexities regarding different conditions/ reasons for requiring an appointment- you will need to; call, visit the surgery, or request a face-to-face appointment via our E-Consult banner at the top of the websites home page (this allows back information to be gathered for GP).  The reception team can advise you further regarding conditions that we can book face to face immediately (e.g. rash, breast exam etc) or advice regarding more complex requests.

•  If you have any symptoms of flu (a new or persistent cough, fever or loss of taste or smell) we will arrange a telephone call for you. If you have hearing difficulties or are deaf, please let us know and will agree the best course of action.

If you have any questions about your COVID19 vaccination status & issues with this not showing on the NHS app:

In the first instance you must contact the service that delivered your vaccine. We do not have the computer system to make any changes to information held on NHS app.

If you have a query about vaccines delivered abroad you need to contact the NHS helpline 119 or visit  Using the NHS COVID Pass to demonstrate COVID-19 status - GOV.UK (www.gov.uk)

COVID Vaccination sites:

Booking at other sites:

You can visit www.nhs.uk/covid-vaccination or call 119 free of charge to book an appointment where eligible.

Data Protection:

The General Data Protection Regulation (GDPR) is the Europe-wide law which came into effect on 25th May 2018. The GDPR is an opportunity for every organisation to give individuals (in our case patients) more control and rights over their personal data. The aim is to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. 

You can download the Patient Leaflet here:    GDPR Patient Leaflet

Opting out of national electronic data sharing

If you wish to obtain more information on data opt out and sharing, please see

https://www.nhs.uk/your-nhs-data-matters/      OR    https://digital.nhs.uk/services/national-data-opt-out or  OR https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/advice-for-the-public

Summary Care Record (SCR):

Access to SCR information means that care in other settings is safer, reducing the risk of prescribing errors. It also helps avoid delays to urgent care.

At a minimum, the SCR holds important information about;

• current medication
• allergies and details of any previous bad reactions to medicines
• the name, address, date of birth and NHS number of the patient

There is also the opportunity to add additional information if you wish to. For more information please use link below.

 https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients

Health partners 

Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday.  These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant.  Specialist clinics are also being planned (e.g. menopause).  Please refer to the Federations website https://www.brightonandhovefed.co.uk/enhanced-access for updates.  Access to these clinics is by contacting the surgery in the normal way.   These appointments might be held at a different location to the surgery and are subject to availability.

Get Well, Keep Well

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Registering with the surgery

We are currently accepting new patients. Please visit this page for details on how to register.

Access for the Disabled

The surgery in Kemptown has no steps and is entirely on the ground floor. There is a toilet facility for the disabled. A hearing loop is available at reception and can be taken into your consultation too.

Please make your needs known to the receptionists.