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Welcome to Ardingly Court Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health

issues along with links to other relevant medical organisations


****30/06/22 ONLY****- we are closed from 13:00 for staff training.

If you have a medical issue that can not wait until tomorrow please contact 0300 020 0550 

Advice re suspected case of Coronavirus (COVID 19):

*Please do not come to the surgery if you have any symptoms*

The latest information (including symptom checker, self isolation & treating symptoms, advice for high risk individuals & how to request a test) can be found https://www.nhs.uk/conditions/coronavirus-covid-19/

If you do not have access to the internet you can call 119. 

 If you require support with shopping or collecting medications you can contact the NHS Volunteer Responder Service https://nhsvolunteerresponders.org.uk/ or telephone 0808 196 3646 (8am-8pm 7 days a week)

National capacity and appointment pressures:

Most GP surgeries up and down the country are currently reporting a very high level of demand, we are also finding this to be the case.  We are experiencing staff members being required to self isolate and additional workforce pressure due increased demand.  Our phone lines are also busier than usual.

We are doing everything we can to provide a safe and effective service to our patients.  We need to prioritise those most in need (such as young babies and extremely frail patients) and GPs are helping to make decisions regarding the priority of requests. You may need to wait longer than usual for an appointment or telephone call.

We ask that you are patient with us and work with reception staff so that we can find the right appointment and staff member for you or sign post you to the most appropriate support. 

Please be kind and respectful to all staff. 75% of GP Surgeries are experiencing daily abuse from patients please find more info here  https://www.youtube.com/watch?v=hAM3fSDq9kA

We have a zero tolerance stance to abuse of any kind directed at any staff members (this includes verbal abuse, swearing, shouting or intimidation of any kind). You will be asked to register with another GP practice if you can not abide to these terms.

Appointment system:

  • To mitigate risks and protect both patients and health workers, all online appointments are currently available as telephone appointments. If deemed clinically necessary you will be seen face to face after initial telephone triage has taken place*                                                                         

  • *Face to face appointments are and have always been available at the surgery thoughout the pandemic, at present for some conditions and on day urgent appointments we will start with a telephone call. This is to minimalise foot fall to the surgery and the length of the appointment exposure protecting both patients and staff. This also ensures we are able to support social distancing requirements within the building. For pre booked appointments you are able to choose face to face or telephone appointment for most conditions.  The receptionist can advise you regarding this.

  • We will continue to screen all visitors to the building- if you have any symptoms of flu (a new or persistent cough, fever or loss of taste or smell) we will arrange a telephone call for you. If you have hearing difficulties or are deaf, please let us know and will agree the best course of

**Community Pharmacy consultation scheme starting 9th February 2022**- please see our news section for further info

Update on COVID-19 Booster Programme: 

 Across Sussex the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.

 All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

 You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

 We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services will also contact patients directly.

 New appointments are being added every day across our vaccination services. We have been offering more than 80,000 appointments a week and in the last two weeks we have increased the number of available appointments by more than 10,000 a week. Further availability will come online from Wednesday 15 December.

 We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.

 All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

 In terms of any planned appointments with Ardingly Court Surgery, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

 See more about the vaccination programme in Sussex, including the vaccination services: COVID-19 vaccinations - Sussex Health & Care Partnership (sussexhealthandcare.uk)

If you have any questions about your COVID19 vaccination status & issues with this not showing on the NHS app:

You will need to contact the centre that delivered the vaccination in the first instance. We do not have the computer system required to makes the necessary changes on their behalf. We are also unable to upload information regarding vaccination delivered outside of the UK/ elsewhere onto the NHS app.  Alternatively, you can call the NHS helpline 119 and ask for a letter to be posted to you if you do not have the NHS app.  Further information can be found here: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

 

COVID Vaccination sites:

The Brighton Race Course vaccination site:

patients will be contacted in order of the priority groups in leaflet below.  You will be contacted when eligible by central organisations.

If you have enquiry about an existing booking at this Brighton Racecourse ONLY you can contact 0300 303 8060. Please note this is NOT to request vaccine if you have not been contacted.  

If you are struggling to arrange transport to your vaccine appointment please book your appointment and then call 01444 275008 to speak to a travel coordinator who should be able to arrange this free on your behalf.

Churchill Square (old Top Shop site) national vaccination site:

You can visit www.nhs.uk/covid-vaccination or call 119 free of charge to book an appointment for this site. 

Further information re vaccination status/ timetables:

Sussex COVID-19 Vaccination Programme - Sussex Health & Care Partnership (sussexhealthandcare.uk)

 

 


Data Protection:

The General Data Protection Regulation (GDPR) is the Europe-wide law which came into effect on 25th May 2018. The GDPR is an opportunity for every organisation to give individuals (in our case patients) more control and rights over their personal data. The aim is to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. 

You can download the Patient Leaflet here:    GDPR Patient Leaflet

Opting out of national electronic data sharing

If you wish obtain more information on data opt out and sharing please see

https://www.nhs.uk/your-nhs-data-matters/      OR    https://digital.nhs.uk/services/national-data-opt-out or  OR https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/advice-for-the-public

Summary Care Record (SCR):

Access to SCR information means that care in other settings is safer, reducing the risk of prescribing errors. It also helps avoid delays to urgent care.

At a minimum, the SCR holds important information about;

  • current medication
  • allergies and details of any previous bad reactions to medicines
  • the name, address, date of birth and NHS number of the patient

There is also the opportunity to add additional information if you wish to. For more information please use link below.

 https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Registering with the surgery

We are currently accepting new patients. Please visit this page for details on how to register.

Access for the Disabled

The surgery in Kemptown has no steps and is entirely on the ground floor. There is a toilet facility for the disabled. A hearing loop is available at reception and can be taken into your consultation too.

Please make your needs known to the receptionists.

(Site updated 30/06/2022)
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