Welcome to Ardingly Court Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours * and how to register, you’ll find a wealth of useful pages covering a wide range of health

issues along with links to other relevant medical organisations

Download the NHS App:

Have you got the NHS App?

24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms. 

You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.

It’s free and owned by the NHS so you know your personal data is always secure. You can find it in in Google and Apple app stores. 

Your NHS, your way. Download the NHS App.

*Team meeting/ opening times:

Every second Thursday we have a team meeting between 8:30-8:45. This means that our doors open at 8:45 on these occasions (our phone lines are open as normal at 8:30).

Next meeting is  6/06/2024 and then bi-weekly after this.

Telephone calls/ telephone service

We have installed a new telephone system to help us provide the best service possible. As part of these changes the majority of calls (in and out of the surgery are now recorded for training and monitoring purposes.

Advice re suspected case of Coronavirus (COVID 19):

*Please do not come to the surgery if you have any symptoms*

The latest information (including symptom checker, treating symptoms, advice for high risk individuals & how to purchase a test) can be found https://www.nhs.uk/conditions/coronavirus-covid-19/

If you do not have access to the internet you can call 119. 

If you have any questions about your COVID19 vaccination status & issues with this not showing on the NHS app:

In the first instance you must contact the service that delivered your vaccine. We do not have the computer system to make any changes to information held on NHS app.

If you have a query about vaccines delivered abroad you need to contact the NHS helpline 119.

COVID Vaccination sites:

Booking your vaccination:

You can visit www.nhs.uk/covid-vaccination or call 119 free of charge to book an appointment where eligible.

National capacity and appointment pressures:

Most GP surgeries up and down the country are currently reporting a very high level of demand, we are also finding this to be the case.  We are experiencing staff members being required to self-isolate and additional workforce pressure due increased appointment demand.  Our phone lines are also busier than usual.

We are doing everything we can to provide a safe and effective service to our patients.  We need to prioritise those most in need (such as young babies and extremely frail patients) and GPs are helping to make decisions regarding the priority of requests. You may need to wait longer than usual for an appointment or telephone call.

We ask that you are patient with us and work with reception staff so that we can find the right appointment and staff member to assist you or sign post you to the most appropriate support. 

The NHS is facing unprecedented demand, with hospital waiting times being much longer than in the past patients are asking to see their GP much more frequently whilst waiting for hospital assessments. Mental health issues have increased since the pandemic, there are increased requested for many referrals and assessments for autism, ADHD and many other conditions this means that we have an overall increased demand for appointments.

Please be kind and respectful to all staff. 75% of GP Surgeries are experiencing daily abuse from patients please find more info here  https://www.youtube.com/watch?v=hAM3fSDq9kA

We have a zero-tolerance stance to abuse of any kind directed at any staff members (this includes verbal abuse, swearing, shouting or intimidation of any kind). You will be asked to register with another GP practice if you cannot abide to these terms.

Appointment system:

What appointments we offer:

• Routine -  A new, ongoing or non-urgent issue (waiting time is 2-4 weeks)                                                                      
• On Day -  we have appointments that are released on day every day
• 1 month pre bookable appointments 
• 1 week pre bookable appointments (dependent on availability) 
• Urgent - infections of any kind, children under 5,  palliative patients, extremely frail or elderly, suspected cancer, new lumps and bumps.
• We offer both face to face and telephone appointments you can also contact the surgery by using e-consult . 

• For pre bookable appointments (not urgent on day requests) you are able to choose face to face or telephone appointment for most conditions.  

•  If you have any symptoms of flu (a new or persistent cough, fever or loss of taste or smell) we will arrange a telephone call for you. If you have hearing difficulties or are deaf, please let us know and will agree the best course of action.

Do not attends:

If you are no longer able to cancel your appointment please do cancel this. You can cancel via phone or text message this means we can offer this appointment to another patient

Over 90 days:

119 (8.9%) - nurses appointments were lost to DNA

110 (2.7%) - Doctors appointments were lost to DNA

59 (9%) - HCA appointments were lost to DNA

Data Protection:

The General Data Protection Regulation (GDPR) is the Europe-wide law which came into effect on 25th May 2018. The GDPR is an opportunity for every organisation to give individuals (in our case patients) more control and rights over their personal data. The aim is to protect all EU citizens from privacy and data breaches in an increasingly data-driven world. 

You can download the Patient Leaflet here:    GDPR Patient Leaflet

Opting out of national electronic data sharing

If you wish to obtain more information on data opt out and sharing, please see

https://www.nhs.uk/your-nhs-data-matters/      OR    https://digital.nhs.uk/services/national-data-opt-out or  OR https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/advice-for-the-public

Summary Care Record (SCR):

Access to SCR information means that care in other settings is safer, reducing the risk of prescribing errors. It also helps avoid delays to urgent care.

At a minimum, the SCR holds important information about;

• current medication
• allergies and details of any previous bad reactions to medicines
• the name, address, date of birth and NHS number of the patient

There is also the opportunity to add additional information if you wish to. For more information please use link below.

 https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients

Health partners 

Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday.  These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant.  Specialist clinics are also being planned (e.g. menopause).  Please refer to the Federations website https://www.brightonandhovefed.co.uk/enhanced-access for updates.  Access to these clinics is by contacting the surgery in the normal way.   These appointments might be held at a different location to the surgery and are subject to availability.

Get Well, Keep Well

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Registering with the surgery

We are currently accepting new patients. Please see our New Patients page for information on how to register with us.

The online registration is now available

Click here to Register!

Accessibility

Our surgery in Kemptown has no steps and is entirely on the ground floor. There is a unisex toilet facility with disabled and baby changing facilities. 

We offer Easy Read information leaflets for patients with additional needs.

Please make your needs known to the Reception team.